Plant Returns
You can return or exchange plants within 48 hours of purchase. Please bring your receipt for a full return.
If you don’t have a receipt, you can choose:
-
Store credit on a gift card, or
-
Swap your plant for another of equal value.
​
Reasoning: Live plants are perishable and their condition depends heavily on care after leaving the nursery.
​
Tree and Shrub Returns
-
Trees and shrubs can be returned within 7 days of purchase if they are unhealthy or damaged at the time of purchase.
-
A receipt is required for a full return.
-
Without a receipt, we can offer:
-
Store credit via gift card, or
-
Exchange for another tree or shrub of equal value.
-
​​
Seeds, bulbs, and soil amendments
Non-returnable once sold, due to shelf-life and quality concerns. Molded, wet or damaged products may be eligible for exchange or credit.
​
Garden supplies, tools, decor, and pots
Accepted for return or exchange within 30 days if unused and in original packaging. A valid receipt is required.
​
​
​
​
Seasonal items are available for returns or exchanges up to a certain point. If a return is made after the holiday has passed, store credit can be provided on a gift card.
​
All returns or exchanges will require a receipt or proof of purchase. Our POS system holds all records of purchases if you lost or misplaced the original receipt.​
One-Year Plant Guarantee
We want your new trees and shrubs to thrive! That’s why we offer a one-year guarantee on most trees and shrubs. If your plant dies within a year under proper care, we’ll replace it or offer store credit. The guarantee applies when:
-
The plant was properly planted and cared for (watering, mulching, pruning)
-
Damage was not caused by neglect, pests, or extreme weather
-
A receipt is presented at the time of replacement
Ask our staff for guidance on proper planting to make sure your plant has the best start possible!